Contact Center ng Bayan

Bonjour. Mabuhay.

May Contact Center ng Bayan (CCB) na ginawa ang ating pamahalaan kung saan pwede tayong magsumbong ng reklamo natin sa serbisyo lalo na kung connected ito sa Anti-Red Tape Law or RA 9485 of 2007.

Below are some details regarding the CCB.

The Contact Center ng Bayan (CCB) is conceived to be the Philippine Government’s main helpdesk where citizens, civil society organizations, and other entities can voice their complaints and concerns with government agencies and gain access to information.

The CCB is a voice-based contact service that will operate Monday to Friday from 8:00am to 5:00pm. Additional contact channels, such as email and SMS Text will be implemented in the near future.

The CCB will have a special 1-6565 hotline number accessible to PLDT and Digitel Landlines nationwide. Callers will be charged P5.00 per call plus VAT. Callers will also have access to recorded Information-on-Demand from participating government agencies. The system will have a transfer feature that can route calls to a live agent if necessary. These agents will also have call transfer capability that will allow calls to be routed to specialist agents at the Civil Service Commission, the National Computer Center, the Bureau of Internal Revenue, PhilHealth, the Department of Health, and the Department of Trade and Industry.

The CCB will also have the website www.contactcenterngbayan.gov.ph that will support the main operations of the CCB by providing static information about the CCB member government agencies. The information will be updated on a regular basis to ensure that information is always current.

The Contact Center ng Bayan is present to provide an avenue for the public to air out concerns on the quality of frontline service delivery by government personnel and any other violations of the Republic Act No. 9845 or the Anti-Red Tape Act of 2007 (ARTA) for resolution, insighting, and process  improvement.

It is also able to provide information about government agency policies and procedures initially focused on the Civil Service Commission, the National Computer Center, the Bureau of Internal Revenue, PhilHealth, the Department of Health, and the Department of Trade and Industry, who are all part of the CCB.

Tawag na kung may concern ka 🙂

 

Published by MasterCitizen

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17 thoughts on “Contact Center ng Bayan

  1. Concern ko lang po ung passport ko pong hinold po ng Bureau of Immigration at kinuha at pinasa po sa DOJ-IACAT almost mag 2 months na pong nasa kanila ung passport ko at malaki na po nagagastos ko sa kakafollow up po ng passport ko..wala pong nangyayari sa paghihintay ko..Sana po matulungan nyo po ako dahil napapagod na po ako sa kakafollow up ko dahil walang magandang resultang nangyayari.

  2. tanong ko lang po kun paano ang susunod na process sa NSO missing entry sa gender,ang sabi ipaayos kung saan ako naregisterd sa ngyun na ayos na with supplemental affidavit next process po nito kailangn ko bang kumuha ulit ng NSO na bago at magkano na po kaya ang bayad.slamat master

    1. Hi Bert,

      Kapag naayos na entry na pina-correct mo, ang LCR ay magi-issue ng finality report. Kapag may copy ka na ng finality report, pwede ka nang mag request ng First Corrected copy ng iyong Birth Certificate sa NSO East Avenue or any NSO branch.

  3. gusto ko po sana malaman status ng gsis retirement ko at ung compalint kio sa DENR FOR BACKIPAY. THANK YOU AND MORE POWER!

  4. may tnong lang ako ganito po un wat if naka register kana sa dfa tapos 8 months pa lang passport mo hindi pa nag expire gusto ulit mag apply by using another name may tendency po bang makasuhan ka?

  5. Gus2 ko pong kumuha ng passport kaso po ung birthdate ko po sa voters registration mali po.paano po ba mapapalitan un,,?thnks po..

  6. pkiimbistigahan lng po sna ung hospital s sto.nino,plaridel,bulacan, n mary the queen hospital,kc mdalas cla mgutos ng tao n pumunta s pcso para humingi ng tulong para s hosptalization,gnagawan nla medical abstrac kht d naman totoo ngkasakit o naconfine

  7. follow up lang po what happened sa passport application ko. schedule po ng releasing is last sept. 12 pa. pero hanggang ngayon wala pa din dumarating. express service pa ang binayaran ko sa dfa. 1200 sabi ng lbc wala pa din ang passport ko. gusto ko lang po malaman kung ano talaga ang status ng passport ko. maraming salamat po.

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