May Contact Center ng Bayan (CCB) na ginawa ang ating pamahalaan kung saan pwede tayong magsumbong ng reklamo natin sa serbisyo lalo na kung connected ito sa Anti-Red Tape Law or RA 9485 of 2007.
Below are some details regarding the CCB.
The Contact Center ng Bayan (CCB) is conceived to be the Philippine Government’s main helpdesk where citizens, civil society organizations, and other entities can voice their complaints and concerns with government agencies and gain access to information.
The CCB is a voice-based contact service that will operate Monday to Friday from 8:00am to 5:00pm. Additional contact channels, such as email and SMS Text will be implemented in the near future.
The CCB will have a special 1-6565 hotline number accessible to PLDT and Digitel Landlines nationwide. Callers will be charged P5.00 per call plus VAT. Callers will also have access to recorded Information-on-Demand from participating government agencies. The system will have a transfer feature that can route calls to a live agent if necessary. These agents will also have call transfer capability that will allow calls to be routed to specialist agents at the Civil Service Commission, the National Computer Center, the Bureau of Internal Revenue, PhilHealth, the Department of Health, and the Department of Trade and Industry.
The CCB will also have the website www.contactcenterngbayan.gov.ph that will support the main operations of the CCB by providing static information about the CCB member government agencies. The information will be updated on a regular basis to ensure that information is always current.
The Contact Center ng Bayan is present to provide an avenue for the public to air out concerns on the quality of frontline service delivery by government personnel and any other violations of the Republic Act No. 9845 or the Anti-Red Tape Act of 2007 (ARTA) for resolution, insighting, and process improvement.
It is also able to provide information about government agency policies and procedures initially focused on the Civil Service Commission, the National Computer Center, the Bureau of Internal Revenue, PhilHealth, the Department of Health, and the Department of Trade and Industry, who are all part of the CCB.
Tawag na kung may concern ka 🙂