My Fast and Hassle-free Experience from PSAHelpline.ph

11-03

When my uncle was granted citizenship in the U.S. by virtue of a petition filed by his daughter who is a natural born U. S. Citizen, he also elected to change his first name.  So from being a Jose Paulo de Guzman Asuncion, he is now Mark Arthur de Guzman Asuncion.

He recently celebrated his 65th birthday and is now taking an extended vacation in the Philippines.  He is technically “retired” from private employment in the U.S. but still has the option to continue working for smaller firms.

Last Monday, he requested me to help him order copies of his and my aunt’s birth certificates and two copies of their marriage certificate.  Of course, I ordered online at PSAHelpline.ph because I know they can get it done in 2 to 3 days max.  He told me to have it delivered to his home address in Quezon City and list him as the recipient.

I did as he requested and was able to successfully submit all orders in less than 15 minutes.  I went to a nearby 711 store to pay for the documents (yes! 711 accepts PSAHelpline.ph payments!) and told my uncle to just wait for the courier within the week.  I also reminded him to prepare his IDs as these will be asked of him before he receives the documents.

Later that evening while we were having dinner, my uncle showed me all the IDs he has in his envelope.  It was then that I realized that he no longer had any IDs that bore his old first name, Jose Paulo.  From his driver’s license, to his Senior Citizen ID, to his passport, he is identified as Mark Arthur De Guzman Asuncion.  Since he is declared as the owner of the ordered documents, and his name on his PSA birth certificate is Jose Paulo, he needs to show the courier a valid ID with his name listed as Jose Paulo.

We launched a major search operation in his old cabinets and desk drawers; I asked the helper to find any old IDs that do not have expiration dates and bear his name as Jose Paulo.  After turning his entire bedroom upside down, we finally saw one!  The last SSS ID he had before he left for the U.S. in 2002 was neatly kept in a box and still looked as good as new!  And, it does not have an expiration date!  Of course, his name on this ID is Jose Paulo De Guzman Asuncion.

When the PSAHelpline.ph courier arrived yesterday with the documents, my uncle was eagerly waiting by his porch with his SSS ID.  He handed this to the courier who carefully studied the ID and my uncle’s face.  The courier smiled and said: “Parang di po kayo tumatanda!”

So yes, you can use an old ID when receiving your ordered PSA documents, just as long as these are non-expiring IDs like your SSS.

My uncle, having stayed in the U.S. for 14 years, is used to quick, efficient, and hassle-free transactions.  And I must say that he was really impressed with the online ordering and delivery services of PSAHelpline.ph.  He could not believe how far the PSA has gone from being an overly crowded office with people lined up everywhere, to having an online portal where Pinoys can easily request for their documents and have these conveniently delivered wherever in the country.

He also loved being told that his photo on his old SSS ID looked like it was taken just yesterday.

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Published by MasterCitizen

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12 thoughts on “My Fast and Hassle-free Experience from PSAHelpline.ph

  1. Goodeve! Nakita ko ksi sa internet na Fast and hassle free ang pag order ng NSO Birth certificate Sa PSA , That’s why sinubukan ko mag order ako ng nung April 4, 2018 in the morning then nung hapon na Nasubmit kona kasi nabayaran kona . So nag naghinty ako ng 2-7days . Hanggng sa mameet na yung deadline na 2-7days but still wala parin yung Order ko i’m still waiting… imagine apr. 4 pko ng order but look apr. 16 na pero wla parin yung order ko . I was expecting na mgging mbilis yung process ang masaket pa dun nagfofollow up ako pero wala nmn akong nkukuhang confirmation galing sa kanila . Hoping na sana maaksyonan agad nila

  2. tnung lng po ulit … about s philhealth nman po… gusto ko po kmuha ng philhealth ID pero ..d aq binigyan kase INDIGENT daw po aq panu po ba dpat kung gwin?

  3. good morning sir! ask ko lang po..

    1. Yung papa ko sa birth certificate nya naka check ung chinese citizen eh dito sya pinanganak sa pinas.. ano po need to change it and magkano po..
    2. mali din po kasi surname ko sa lola ko ang gamit ko imbes sa papa ko kaso nga mali pati citizenship nya.. pa help po. thanks

  4. hello po..,need ko talaga advice nyo…gusto ko sana kuha ng passport kaso lang my problema ang birth certificate ko about sa year ang nakasulat dun ay 1994 instead 1984 ako..,ilang beses na ako punta nso din sa LCR,pero 1994 pa rin ang lumabas?pwede po ba yun sa passport total my form 137 naman ako sa school 1984 ang nkasulat din my valid id rin ako voters id 1984 din..,32 yrs old na nga ako at my dalawang anak 11 yrs old and 4 years old…sana payagan ako ng taga DFA mag apply ng passport..,salamat

  5. Gd morning po! Since elem. to college po ang ginamit ko po ay april 26 pero sa birth cert q po april 30.. Ano po gagawin ko para mapalitan ko po ung april 30. Nid po ba ng court order. Salamat po.

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