My passport is due to expire this month so I really made it a point to have it renewed before the end of May. It was pretty difficult to get an appointment slot through the www.passport.gov.ph website but I finally was able to secure one last June 2, 2018.
This was not the first time I got an appointment online that is why I was mildly surprised when I received an email from the DFA, instructing me to pay for my passport first, before they can confirm my appointment. I had to do it fast because if after 48 hours and no payment is posted under my appointment, the slot will be up for grabs in the passport again.
I want to share my experience in today’s blog, to help those who may still not be aware of the DFA’s slightly new process of securing appointments, especially if you chose to have your passport renewed at the DFA Aseana branch. This new process will be implemented in other DFA branches until they have covered all branches by August 2018.
Step 1: Visit the www.passport.gov.ph to schedule your appointment.
You have to have stable internet connection (and a lot of patience and perseverance!) to get this done. Also, it would be best to have your old passport handy when filling out the online forms.
Step 2: Pay your passport processing fee at any of the DFA’s authorized Payment Centers.
You can pay at WalterMart, Bayad Center outlets, Villarica Pawnshops, 7-11 stores, ecPay, and Western Union outlets. I paid mine at the Bayad Center in Robinson’s Ermita.
Here’s my actual experience at that branch:
The teller told me that my payment will post after 24 hours. I got a bit worried because I had a 48-hour deadline to beat and already, I was beyond 24 hours at the time I was making my payment at Robinson’s. The teller said that I need not worry because anytime my payment posts, DFA will see the exact date and time when I made the payment and they will know that I paid before the due date. My appointment was on a Saturday, I was making the payment on a Tuesday – about 3 days ahead of my appointment.
It took me a few minutes to decide if I should hand my payment to the teller or if I should search for a different payment center that can promise me real-time posting of my payment. In the end, the teller was able to convince me and so I handed her my payment of Php 1,250 (Php 1,200 for the passport and Php 50 service fee for Bayad Center). She issued me a receipt and instructed me to keep it and bring it with me on my appointment.
Step 3: Print out the confirmed appointment packet that will be emailed to you after you have paid your passport processing fee.
This one I got a few minutes after I left Robinson’s; I printed the documents as soon as I got to the office and attached the receipt that the teller gave me earlier.
Step 4: Personally show up at the DFA consular office on the date and time indicated in your appointment.
Bring with you a copy of your confirmed appointment packet and other required documents and IDs such as you NSO birth certificate, NSO marriage certificate (if you wish to change your maiden last name to your married last name).
What is the DFA ePayment Portal?
This is an upgrade to the Online Appointment System that enables passport applicants to pay their passport processing fees through selected payment centers nationwide and eventually through the use of credit and debit cards, and through over-the-counter cash transactions in selected banks.
When will the DFA ePayment Portal be launched?
- ASEANA: First week of June 2018
- NCR: On or before the first week of July 2018
- Nationwide: On or before the first week of August 2018
How does the DFA ePayment Portal work?
Those who are renewing or applying for Philippine ePassports will now be required to prepay the passport processing fees using the DFA ePayment Portal as part of the Online Appointment System.
Just follow these simple steps:
- Visit passport.gov.ph and schedule an appointment
- Read all the reminders carefully before agreeing to the Terms and Conditions of the Online Appointment System.
- Choose a DFA Consular Office where you wish to apply for or renew your passport.
- Pick the date and time when you wish to apply for or renew your passport.
- Fill out all the required fields by providing the information being asked.
- Carefully review all the details of your application before clicking SUBMIT.
- Choose your desired passport processing type (expedited or regular processing) before clicking PROCEED TO PAYMENT.
- Take note of the reference number that will be emailed to you.
- Proceed to your preferred Payment Center to pay the passport processing fee.
- Present your reference number at the Payment Center upon payment of the passport processing fee.
- One reference number corresponds to one transaction. If you are paying for multiple reference numbers, you need to pay separately for each reference number.
- Keep the receipt that will be issued to you.
- A confirmed appointment packet will be sent to your email once the payment has been successfully processed. Click the link to your passport appointment packet and PRINT OUT the following contents that you need to bring with you during your scheduled appointment.
- Checklist with your indicated schedule.
- Confirmed Application Form with the bar code, appointment reference number (ARN), and eReceipt number.
- Two copies of the eReceipt.
- Personally show up at the DFA Consular Office on the date and time indicated in your appointment and make sure to bring a printed copy of your confirmed passport appointment packet and other required documents and IDs.
Is the payment reference number specifically assigned to one payment center?
No, a reference number is universal to all payment centers so you can conveniently pay at any of the authorized payment centers.
Can I use my payment reference number more than once?
No, a reference number can only be used once.
Where can passport applicants pay their passport processing fees?
- Applicants can pay the passport processing fee through any of the following Payment Centers.
- Bayad Center
- Pera Hub
- Robinson’s Business Center and Department Stores
- Waltermart Department Store
- USCC (Western Union)
- Villarica Pawnshop
- Other Payment Centers as well as the credit/debit card payment facility will be made available soon.
How much do applicants have to pay?
Passport applicants will need to pay Php 1,200 for expedited processing and Php 950 for regular processing. A Php 50 convenience fee is charged by authorized Payment Centers on top of the processing fees.
Can the convenience fee and passport processing fee be refunded in case the applicant fails to show up during his/her scheduled appointment?
No, a refund cannot be processed.
How do I get in touch with DFA in case I have questions or concerns about the ePayment Portal?
You may call the DFA help desk at 02-234-3488 or email them at firstname.lastname@example.org